Think about it: one of your customers takes the day off to run a long list of errands and attend several appointments. They realize they have an extra hour at 2:00 and give you a call to set up an appointment for a manicure and pedicure.
On the day of your appointment, you call to ask if she can reschedule in order to help another client who has a sudden emergency. Your customer reluctantly rearranges their schedule and shows up at the salon on time at 3 o’clock, only to be told that they will have to wait because the new customer who was supposed to take their appointment arrived late. Already, you’ve earned their wrath by causing them to be late for their very last commitment of the day.
If you had bothered to use any of the many methods for making appointments, this wouldn’t have happened. As an added bonus, Maby has provided you with some expert advice that will make setting up appointments a breeze.
Organizing Appointments Like the Owner
Appointment management can be accomplished in a variety of ways. If you want your salon to succeed, follow these foolproof tips from Maby:
The Maby Online Booking System Is Worth Your Money.
This is a great tool for increasing efficiency in the workplace, and it also demonstrates that you are current on nail salon industry developments. Provide a way for customers to make reservations independently.
If you allow appointments to be scheduled outside of normal business hours, you can cater to the people who, while lying in bed at 10 p.m., remember that they need to schedule a consultation. Manicures, pedicures, acrylics, dips, gel nails , etc. can be scheduled at any time of day or night.
Sending out prompts
A customer’s adherence to your schedule can be maintained with the help of reminders sent via text message or electronic mail. Learn who your target market is.
If someone is chronically late, put them at the end of the day’s schedule. Those who never miss a meeting should be stationed at the front of the day to ease the workload of the rest of the staff.
Don’t book back-to-back appointments; you’ll want to give yourself some breathing room between clients and prevent double bookings.
Set a cancellation policy in place.
By valuing your time and making it clear to customers that you take your business seriously, a firm cancellation policy can reduce the likelihood of clients failing to show up for scheduled appointments.
Pick the right one.
Make sure the person taking the reservations over the phone can express themselves clearly. Customer promptness should be rewarded.
Offer free coffee to early birds by promising to open 15 minutes before their scheduled appointment time.
Provide a pleasant place to wait
Customers can be enticed to arrive early if they know they and their families will have a comfortable place to sit. The success of a nail salon hinges on the aesthetic choices made in its layout.
Make it simple for people to book a reservation with you.
Thanks to Maby‘s automated notifications, you and your customers will always be on the same page. Get ready ahead of time for each scheduled event. While perfecting this skill may take time, doing so will show your professionalism and readiness.
Remembering people’s names and what they’re into helps salespeople connect with clients. Work in something less than total silence. A customer should never feel like they are a bother to you.
And finally, always remember to thank your customers for their business, as you might not get another shot at making a good impression.
When things get hectic, we all forget essentials. However, Maby also gives its users the option to receive reminders for upcoming appointments via email, text message, or other channels. You can stop stressing about this now.
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